Whether working in an office or remotely, the ability to communicate with your team members and clients has never been more important. This is why MPWRSource is pleased to be offering its clients better communications options through Unified Communications as a Service (UCaaS).
What is UCaaS & why do you need it?
Unified Communication offers organizations a cohesive system of communication. It enables employees to better connect with one another, remote offices, and customers, while giving management a better understanding of communication expenditures. Unified communications as a hosted, managed or usage-based solution delivers the added bonus of provider-supported maintenance, customer care, and technical support.
What are the benefits of UCaaS?
- Secure and streamlined communication
- Flexibility and scalability
- Enhanced responsiveness
- Improved workflow and project management
- Effortless reporting
- Reduced upfront capital expenditure (CAPEX) on equipment and software
- Managed updates and security patches
- Built-in support
- Instant messaging/chat clients
- P2P file sharing
- Desktop telephony
- Web and video conferencing
- Mobile IP
- Web RTC (Real Time Communication)
- VM to email
Services that make up UCaaS
- Email
- Shared calendars
- Business applications portal/intranet integration
- Presence
- Find me, follow me
- Screen sharing
- efax
Potential Challenges and Considerations
Some companies are hesitant to move to the cloud and prefer to keep solutions on-premise for several reasons, including security, data and disaster recovery, and business continuity.
With Unified Communications as a Service, as with all cloud-based solutions, the provider takes on the task of updating software. With UCaaS, your internal IT team doesn’t have to manage time consuming updates or security patches. As in-house systems reach end of life, cloud-based solutions adapt with better and more enforced security and privacy policies. In the event of a disaster, UCaaS allows employees to stay in touch with whatever devices are available. Disaster Recovery is often one of the biggest reasons to look at a cloud UC solution.
The Bottom Line
There is no denying the importance of communication convergence. Many businesses are transitioning to cost efficient, end-to-end, single provider solutions and overall, less vendors to manage.
If you are needing a better business solution to help your organization communicate and work more effectively, reach out to MPWRSource for a free business communications assessment.
